May 17, 2021
This week’s key takeaway:
How helping a mate changed the collision repair industry
Episode intro:
We’ve got a great innovator on the show this week. James Frape is the CEO of Compass: a provider of replacement vehicles to people who are not at fault for an accident. One day, James loaned his friend a car after an accident and took great delight in sending the bill off to his friend's insurance company. Suddenly he realised he had a business!
Listen up to hear how James disrupted the marketplace and made a successful business out of a service that most car owners didn’t know they were even entitled to.
In this week’s episode you will learn:
-How James had to drum up business from a sector where only 5% of Australians were aware they were entitled to it
-How insurers saw James’ success and copied it
-The importance of being nimble and grasping the business opportunity
-How James has incorporated Uber-like technology to give a quality service to his customers
-How shop fronts are becoming vital in collision repair
-Why repair shops should see insurance customers as their customers
-The increasing use of desktop assessments
-How James maintained customer contact during COVID
-The parallels between online shopping and collision repair
-Why part supply might become a post-COVID challenge
-How repairers are trying to look more like dealerships
Show links:
** Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.
** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.