Nov 15, 2021
This week’s key takeaway:
A hunger for knowledge leads to excellence with Glenn
O'Donnell
Episode intro:
This week we speak to someone who Ben described as “one
of the most forward-thinking men in the industry”. Glenn O’Donnell
is the Co-owner and Managing Director at Macarthur Prestige Body
Shop and North Shore BMW Body Shop, and a former award winner at
our very own Paint & Panel Awards.
He’s built up a total of six body shops, and he makes it
his business to be up with the latest technological trends in the
industry. Even more importantly, he knows how to empower his team
to get up to speed with him. His results speak for themselves, but
thankfully he’s speaking to us to tell us how he does
it!
In this week’s episode you will learn:
-Why you shouldn’t get too hung up on volume of
repairs
-The benefits of a fixed-price model
-The ethos behind a state-of-the-art
workshop
-How to understand prestige car brands
-The level of training required to stay on top of new
cars
-How different departments should interact with each
other
-The importance of master techs
-Why you need EV-specific technicians
-The future of service departments
-How manufacture alignments could future-proof your
business
Show links:
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us? Contact Paint & Panel editor Sam Street at: sam@yaffa.com.au
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