Jul 28, 2020
This week’s key takeaway:
How to get inside the head of your customer to secure their repeat business
Episode intro:
This week we are given the keys to the minds of our customers. Our guest Sonia Friedrich gives us the lowdown on behavioural economics and how to turn them to your advantage. Sonia has been described...
Jul 14, 2020
This week’s key takeaway:
How to build a bodyshop legacy with Joe Woodriff
Episode intro:
Woodriff Smash Repairs is a shining example of good practice. They were voted the "Best Large Shop in Queensland” at the 2019 Paint & Panel Awards, and continue to strive for excellence today. We speak to Managing Director...