Apr 21, 2020
This week’s key takeaway:
How to build your collision repair business during a downturn
Episode intro:
With a massive reduction in claims, what else can you do to develop your business? We thought we’d share the recording of a webinar hosted by Ben and Sam which is chock-full of hints and tips. It also contains some great real-life examples of how companies in your industry are reaching out to their customers during this difficult time.
In this week’s episode you will learn:
-The importance of a SWOT analysis and how to do it
-How to discover new revenue streams
-How to increase the lifetime value of your customers
-How to manage the logistics of new claims during a lockdown
-How customer service can end up being more important than the job itself
-How to sharpen your customer service during a lockdown
-What data you need to collect to target your customers effectively
Show links:
** See the slides from the original webinar: http://www.paintandpanel.com.au/news/news/building-a-better-business-in-lockdown-webinar
** Nominations are now open for the 2020 Paint & Panel Bodyshop Awards. Go to http://www.paintandpanel.com.au/live to submit your nomination.
** Go to www.paintandpanel.com/au/podcast to catch up on past shows and access show notes from every episode