Feb 8, 2021
This week’s key takeaway:
How Sierra Ferguson flipped her repair shop on its head
Episode intro:
What a privilege it was to speak to Sierra Ferguson about her incredible success at Auto-Care Panel Works in Darwin. Alongside her husband Craig, she has grown the business by more than 200% and as if that wasn’t enough, she has found a way to attract online reviews that most of the industry could only dream about. We pick her brains about how she made her customer service so good and the role of women in the future of the industry.
In this week’s episode you will learn:
-What Sierra has learnt about leadership
-How Sierra copes in a male-dominated industry
-Why are women deterred from taking the plunge?
-What Sierra’s company did to get such good google reviews
-How Sierra stood up to “that’s the way it’s always been done”
-The secret to good customer service
Show links:
** Save the date of May 28 2021 for the Paint & Panel Conference in Melbourne.
** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.