Mar 15, 2021
This week’s key takeaway:
A chat with Michelle Ferbrache the 2020 award winner for operational excellence
Episode intro:
This week we speak to someone who’s doing incredible things in the industry, who came from a totally different background. Michelle Ferbrache is the co-founder and Director of Essendon Panels: a multi award-winning repair shop based in Victoria. When Michelle and her husband went all-in to set up Essendon Panels, she had absolutely no experience in the industry. Her background was in air traffic control and aviation safety investigation, so it was very interesting to hear how she took the rigorous safety standards from her previous life and applied them to smash repair. Michelle also shared the secret to Essendon Parts’ incredible success.
In this week’s episode you will learn:
-How Michelle somehow managed to win an award during COVID
-How Michelle took safety standards from aviation and applied them to cars
-What “a team of diverse staff” really means
-How Essendon Parts developed a strong company culture
-The importance of mindset over skillset
-How Essendon Parts reduced their staff turnover
-How mentorship helped Michelle
-How Michelle overcame her fear of failure
-Why it might be an advantage for a leader to not be a tradesperson
-How Essendon Parts is automating their process
-The importance of interacting with online reviewers
Show links:
** Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.
** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.