Apr 26, 2021
This week’s key takeaway:
Dominating the competition with Dave Luehr
Episode intro:
Back by popular demand we’ve got Dave Luehr all the way from America. The founder of Elite Bodyshop Solutions was so impressive when he spoke to us last year that you told us you wanted him back… so here he is!
Dave tackles the reasons why some Bodyshops thrived last year and some became victims. What lessons can we learn? Listen to the show to hear Dave outline some basic mindsets and habits that all of us should be applying if we want to thrive in a changing marketplace.
In this week’s episode you will learn:
-How the industry can learn to rationalise the unprecedented year of 2020
-How to avoid falling into “the victim zone”
-How to take personal responsibility
-Are you viewing change through the lens of a technician, or the lens of a businessman?
-How to differentiate yourself from the competition and become great at customer service
-Diversification in express repairs
-How to become less dependent on relationships with insurance companies
-The ‘perceived indifference’ of customer service delivery
-The emotional triggers required to turn a customer into a raving fan
-How to have a slick commercial process without making the customer feel “processed”
-Why bodyshop workers don’t like learning, and what to do about it
Show links:
** Buy Dave’s book, The Secret of America’s Greatest Body Shops here
** Dave recommends you read The E Myth Revisited to understand how a technician’s mindset can be applied to business development. Buy it here
** Check out Dave’s course here
** Save the date of May 28 2021 for the Paint & Panel Live Conference in Melbourne.
** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.