Jun 19, 2023
This week’s key takeaway:
Amy Miles shares how family values and integrity always pays in the long run
Episode intro:
What an entertaining conversation we had with Amy Miles, Company Director at Valley Radiator Service. Amy presides over one of the few businesses in Oz that can still repair parts, thanks in no small part to her foreman who has been in the business since it opened in 1978!
Amy tells Ben how they performed a miracle during the Queensland floods of 2022. Despite being a few feet underwater, Amy's business honoured all of their commitments and remained fully operational throughout.
In Amy's words: "I like having a chat with people and working out how I can make their lives easier." This episode is a lesson in how far you can get with a personal service and a charismatic leader.
In this week’s episode you will learn:
-Why we shouldn't be worried about the introduction of the EV
-Is the industry geared up for a large injection of new cars?
-The dynamics of Amy's family business
-The difficulty of being female in a male-dominated industry
-The importance of after-sales care
-The benefits of being able to send a technician to site
-How Amy coped in the floods
-How loyalty paid off for Amy
-The good causes Amy supports
-The importance of mental-health support
-What the industry should do to gain more recognition from young people
Show links:
** Find Amy on LinkedIn: https://www.linkedin.com/mwlite/profile/in/amy-miles-25a860222?originalSubdomain=au
** Go to maxmyprofit.com.au and click the ‘start for free’ button for a free masterclass
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