Jul 14, 2020
This week’s key takeaway:
How to build a bodyshop legacy with Joe Woodriff
Episode intro:
Woodriff Smash Repairs is a shining example of good practice. They were voted the "Best Large Shop in Queensland” at the 2019 Paint & Panel Awards, and continue to strive for excellence today. We speak to Managing Director Joe Woodriff about how he and his brother transformed the family business. Joe’s story is a common one. He started out as a panel beater working for his Dad and eventually had to take the reins of the business and learn on the job. Listen up for how he dragged himself out of the mire of day-to-day operations, and transformed his business into a modern and dynamic example of best practice.
In this week’s episode you will learn:
How to build the right processes and culture
The importance of a “production-line mentality”
How business coaching helped Joe
The transition to iBodyshop
How to improve customer experience
How to set and review KPIs
How diversification improved Woodriff
Show links:
** This week’s show is sponsored by Thermoflow custom spray booths and prep & paint rooms: http://www.thermoflow.com.au
** We’d love to see you at the 2020 Paint & Panel Awards gala dinner. More info at: https://www.paintandpanel.com.au/
** Go to www.paintandpanel.com/au/podcast to catch up on past shows and access show notes from every episode